The Most Important Lesson From the Leaked Facebook Content Moderation Documents
“Napalm Girl.” Philando Castile. Donald Trump’s hate speech. Fake news. The Cleveland murder. If you’re a living, breathing, clicking person, you’ve probably heard about these moments in which Facebook faced controversy for removing (or not removing) users’ postings. Beyond the substance of the speech that is or isn’t being taken down, part of the controversy derives from the realization that Facebook is constantly policing our speech at all. This process, called content moderation, has been happening at Facebook since 2008, and until recently how and what Facebook moderates has been largely opaque.