Remote but Robust: having difficult conversations virtually using best practices from crisis counseling
Document Type
Blog Post
Publication Title
Harvard Negotiation & Mediation Clinical Program
Publication Date
2020
Abstract
(Excerpt)
“That is a conversation that probably needs to happen in person.”
We can all think of myriad personal and professional conversations that fall into this category: Giving critical feedback to someone you manage; having a conversation with a family member about political views; talking a friend through the loss of a job; announcing big changes in company policy; onboarding a new employee and introducing them to their team; providing support for someone who has an ill loved one; introducing your parents to a new significant other. The list could go on and on. There are many moments in work and in life that prior to early 2020, you would have turned away from text, email, phone calls, or even video chats in favor of in-person communication. But over the last nine months, our ability to build, maintain, and provide support in relationships has been largely—and suddenly—restricted to doing so through technology.
Comments
Available at: https://hnmcp.law.harvard.edu/hnmcp/blog/remote-but-robust-having-difficult-conversations-virtually-using-best-practices-from-crisis-counseling/